Full-TimeHospitality & TourismOpen to international candidates
Concierge Agent
MiralUAE
- Pay
- Salary discussed with employer
- Location
- UAE
- Employment
- Full-Time
- Posted
- 2 Nov 2026
Employer's contact details
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Job Scope
Guest Interaction & Query Management
• Manage inbound inquiries from guests across various brands represented by the Concierge teams, demonstrating a keen understanding of their needs and concerns.
• Thoroughly comprehend and address guest inquiries and complaints, ensuring accurate and prompt responses without sacrificing quality of service.
• Resolve guest queries efficiently by employing troubleshooting techniques and facilitating prompt payment processing.
• Strive to eliminate repeat contacts by providing accurate resolutions and promoting self-service options where applicable.Service Delivery & System Utilisation
• Utilize appropriate tools and resources effectively to provide comprehensive and satisfactory responses to guest queries.
• Enter and update client information in the system, ensuring that guest details are current and accurate.
• Document call outcomes, including agreements made regarding payments, ensuring accurate and thorough record-keeping.
• Process ticket and experience payments on the CRM and actively recommend additional services to enhance the guest experience.
Product Knowledge & Continuous Improvement
• Maintain an exceptional level of product and procedural knowledge, proactively seeking information to address guest needs effectively.
• Identify and report opportunities for new business practices or suggest modifications to enhance guest satisfaction levels. <li style="border: 0px; font: inh
Advertised on Miral's own careers site. Apply through the employer's page.
Original advert: Careers site (Oracle Cloud) (enpk.fa.em8.oraclecloud.com). The link is shown with the employer's contact details.
Open to third-country nationals. Are you already in the UAE? If not, read the guide for foreign applicants: in the UAE the employer applies for your work permit after offering you the job. Never pay anyone for a job or a permit.