Global Senior Manager– Healthcare Freight Forwarding

The role sets the global product framework and ensures that healthcare-specific regulatory, quality and operational requirements are translated into scalable freight forwarding processes, qualified network capabilities, service standards, systems and performance measures.

Working across Global Air Freight, Temperature Controlled Logistics, regions, countries, Quality Management and Commercial teams, the role governs the implementation of Good Distribution Practice (GDP) standards, directs the development of qualified healthcare transport solutions and drives consistent service quality across the global freight forwarding network.

The position is accountable for the global Healthcare Freight product roadmap, capability priorities and performance improvement agenda, enabling compliant growth, differentiated customer solutions and a reliable, scalable global healthcare logistics offering.

Key Accountabilities:

Healthcare Freight Product Development

• Own the development and continuous improvement of DP World's global Healthcare Freight Forwarding product, with Air Freight as the primary focus.
• Translate healthcare customer requirements and regulatory standards into practical freight forwarding solutions, operating procedures and service specifications.
• Work with Global Air Freight, Temperature Controlled Logistics and regional teams to strengthen healthcare-specific freight capabilities and service consistency.
• Support the development of integrated and multimodal healthcare freight solutions where required, ensuring appropriate coordination with other transport products.
• Define and govern the global Healthcare Freight product roadmap, prioritising investments and initiatives that improve service quality, network capability, commercial differentiation and customer value.

GDP Compliance and Quality Standards

• Set the global framework for implementing Good Distribution Practice (GDP) requirements across the healthcare freight forwarding network, with particular emphasis on Air Freight operations.
• Translate relevant regulatory frameworks, including EU GDP, WHO GDP and applicable customer requirements, into operational standards, procedures and supporting documentation.
• Develop, maintain and continuously improve global Healthcare Freight SOPs, with specific requirements for temperature-controlled Air Freight handling and transportation.
• Work with Quality Management, regional and country teams to identify compliance gaps, monitor corrective and preventive actions (CAPAs) and promote continuous improvement.
• Support the implementation of consistent healthcare quality standards across stations, gateways, hubs and approved service providers.

Healthcare Network Development and Qualification

• Lead the development and governance of a globally consistent healthcare freight network, prioritising GDP-qualified Air Freight stations, gateways, hubs and transport partners.
• Establish healthcare-specific operational qualification criteria in collaboration with Global Air Freight, Quality Management and regional operations.
• Assess network readiness, service capabilities and operational risks to support the expansion of healthcare freight services.
• Coordinate with relevant product teams to ensure appropriate healthcare handling standards across multimodal transport solutions where applicable.Identify network capability gaps and recommend improvements to support customer requirements and business growth.

Carrier and Service Provider Quality Management

• Develop and maintain healthcare-specific qualification and performance standards for airlines, ground handling agents, trucking providers, packaging suppliers, monitoring solution providers and other relevant subcontractors.
• Support the assessment and qualification of service providers against applicable healthcare, GDP and temperature-control requirements.
• Work with Procurement, Global Air Freight and Operations to monitor supplier performance and address service quality issues.
• Support supplier performance reviews, quality assessments and corrective action plans.
• Contribute to the continuous improvement of the global healthcare freight partner network.

Customer Engagement and Quality Agreements

• Support Commercial and Key Account Management teams in healthcare customer engagements, including business reviews, workshops, audits and technical discussions.
• Provide specialist input into customer contracts, Master Services Agreements and Quality Agreements, particularly regarding healthcare handling, temperature control and operational compliance.
• Support the alignment of customer-specific requirements with DP World's freight forwarding capabilities and operating standards.
• Work with relevant stakeholders to identify and address potential service or compliance gaps.
• Contribute to the development of commercially competitive and operationally sustainable healthcare freight solutions.

Operational Risk Management and Service Quality

• Coordinate healthcare transport lane risk assessments, with particular emphasis on temperature-controlled Air Freight movements.
• Support the use

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