Front Office Agent, SIRO One Za'abeel

 

 

 

Front Office Agent, SIRO One Za'abeel 
(21389)

 

SIRO One Za’abeel is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels.

 

Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.

 

Be a part of the world’s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way. SIRO One Za’abeel creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance. SIRO One Za’abeel is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra-luxury One&Only resorts worldwide.

 

Job Summary 

The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department. With experience in a high-quality luxury boutique hotel/resort guest service, the Front Desk Agent will offer the highest level of customer service. Front Desk Agent supports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues. Should present a lively personality to engage with guests and colleagues, always keeping the spirit of a healthy work environment. Must live the brand concept, being active, with an understanding and love for sport activities.  

 About The Role 

• Maintain a strong working relationship with all departments to be able to accomplish their tasks in an efficient manner.  

• Provide information to supervisors and Team Members.  

• Provide immediate assistance to guests. 

• Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager.  

• Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. 

• Record guest issues in the guest response tracking system. 

• Always follow LQA Standards. 

• Focus on guest satisfaction and focus on continuous improvement. 

• Analyse information and evaluate results in order to choose the best solution and solve problems. 

• Ensure compliance with all policies, standards and procedures. 

• Participate and contribute to the discussion of the work that affects Front Desk department, discuss the ways of service improvement. 

• Follows all necessary steps to achieve results in the Upselling programs.  

• Proceed with check-ins and check-outs when necessary. Assist guests in that process when required.  

• Ensure that passports data collected at the check-in and

  Advertised on Kerzner (Atlantis Dubai)'s own careers site. Apply through the employer's page.