Sales Manager - GCC / GOVERNMENT & DIPLOMATIC

JOB SUMMARY

Assists in leading the property’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of  the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction.  Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives.  Achieves personal booking goals.

CANDIDATE PROFILE  

Education and Experience
•    2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
OR
•    4-year bachelor's degree  in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Developing & Executing Sales Strategies
•    Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
•    Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.
•    Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
•    Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue
•    Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
•    Recommends booking goals for sales team members.

Managing Sales Activities
•    Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
•    Participates in sales calls with members of sales team to acquire new business and/or close on business.
•    Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data
•    Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.
•    Assists Revenue Management with completing accurate six period projections.
•    Reviews sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service
•    Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
•    Interacts with guests to obtain feedback on product quality and service levels.
•    Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
•    Empowers employees to provide excellent customer service.
•    Observes service behaviors of employees and provides feedback to individuals and/or managers.
•    Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
•    Ensures that a customer recognition program is in effect throughout Sales.
•    Executes and supports the company’s Customer Service Standards and property’s Brand Standards. 
•    Participates in and practices daily service basics of the brand.
•    Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
•    Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
•    Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships
•    Develops and manages relationships with key stakeholders, both internal and external.
•    Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
•    Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
•    Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.

MANAGEMENT COMPETENCIES
Leadership
•    Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.  
•    Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
•    Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions. 
•    Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
•    Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
•    Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
•    Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
Building Relationships
•    Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.  
•    Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. 
•    Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
•    Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
•    Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Experti

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